Broken on purpose
I am a big fan of Presentation Zen and recently it led me to a video.
< rant>
This video is perfectly safe at work - but blocked, don't ask me why - apparently I'm admin staff now. Also read here
Makes some very good points about keeping your employees happy.
</rant>
Anyway, recently major changes happened in my work place, the fallout from this hasn't quite been realised yet, I am definately keeping my head down though in the near future.
My rage at the moment stems from the idea of things being broken on purpose, hence that video linked above is very apt. I won't say which of the catagories mentioned my problems fall into - go figure.
I'm currently up against the idea that "you're using it wrong" - I've blogged about this before. Users don't use things wrong, if it doesn't work it is broken. No do users set out to invent brokenness just to annoy operators.
I myself as an applications designer have had stand up rows with my boss about the location of a button or the "obviousness" of a feature.
Everytime he points out, "Yes well you understand it you inventeded, I shouldn't need you to guide me through using it" some times he's correct. Sometimes, he's being pedantic. Sometimes it's a generational thing, I obviously spend far to much time on the web and know how things work. Even the new Web 2.0 things that work differently. An affinity for technology maybe.
The recent changes have broken several mechanisms I use, including my external access via the client of my choice to a particular service. There is a web based version of the service, great now I can access it anywhere even without the client. However, the new service still supports the heavy weight feature rich client, just not for us externally anymore.
The web interface imho is just that, a web based light client for use on the move. However the current party line is "What do you want to do it like that for" and my response of; "I'm the user, the progress shouldn't remove options and choice and certainly not in this manner." isn't cutting it. Progress right now feels like a number of steps backwards.
In my opinion currently the service is broken on purpose.
Seth says some interesting things about graphs late on. I've seen the Nepoleon graph before, I fall in the catagory of, loving it. I think it's amazingly clever. I don't subscribe to the idea that you use graphs to demonstrate that 4 is a bigger number than 2. These are the kinds of graphs I've been subjected to in meetings. The excuse being the same one trotted out in this film, people are too busy to understand this themselves. Now that is broken on purpose.
< rant>
This video is perfectly safe at work - but blocked, don't ask me why - apparently I'm admin staff now. Also read here
Makes some very good points about keeping your employees happy.
</rant>
Anyway, recently major changes happened in my work place, the fallout from this hasn't quite been realised yet, I am definately keeping my head down though in the near future.
My rage at the moment stems from the idea of things being broken on purpose, hence that video linked above is very apt. I won't say which of the catagories mentioned my problems fall into - go figure.
I'm currently up against the idea that "you're using it wrong" - I've blogged about this before. Users don't use things wrong, if it doesn't work it is broken. No do users set out to invent brokenness just to annoy operators.
I myself as an applications designer have had stand up rows with my boss about the location of a button or the "obviousness" of a feature.
Everytime he points out, "Yes well you understand it you inventeded, I shouldn't need you to guide me through using it" some times he's correct. Sometimes, he's being pedantic. Sometimes it's a generational thing, I obviously spend far to much time on the web and know how things work. Even the new Web 2.0 things that work differently. An affinity for technology maybe.
The recent changes have broken several mechanisms I use, including my external access via the client of my choice to a particular service. There is a web based version of the service, great now I can access it anywhere even without the client. However, the new service still supports the heavy weight feature rich client, just not for us externally anymore.
The web interface imho is just that, a web based light client for use on the move. However the current party line is "What do you want to do it like that for" and my response of; "I'm the user, the progress shouldn't remove options and choice and certainly not in this manner." isn't cutting it. Progress right now feels like a number of steps backwards.
In my opinion currently the service is broken on purpose.
Seth says some interesting things about graphs late on. I've seen the Nepoleon graph before, I fall in the catagory of, loving it. I think it's amazingly clever. I don't subscribe to the idea that you use graphs to demonstrate that 4 is a bigger number than 2. These are the kinds of graphs I've been subjected to in meetings. The excuse being the same one trotted out in this film, people are too busy to understand this themselves. Now that is broken on purpose.
posted by M at 1:07 AM
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